Receptionist- Main Lobby

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EMPLOYMENT

The community we serve, the colleagues we work with and the great facility we work in, make the Goodman Community Center a pretty great place to work. We welcome you to read about why our employees love to work here. Our staff is committed to strengthening lives and securing futures of all our participants, customers and facility users, from little ones to older adults.

Goodman Community Center

Receptionist- Main Lobby

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New Posting - 9-2-21

Position Purpose

We're hiring! Goodman Community Center (GCC) strengthens lives and secures futures, envisioning a community where everyone has the resources they need to be successful has an opening for a part-time Receptionist position. The Receptionist serves as the first point of contact for many visitors to the Goodman Community Center and plays a key role in ensuring a welcoming environment for everyone at the Goodman Community Center. The Receptionist also helps the Operations & Hospitality teams make sure that the facility opens on time, is secure at the close of the day, and assists in its smooth functioning and operations throughout the day.

Job Description

Responsibilities:

Reception:

  • Answer and route calls to the appropriate extension.
  • Complete opening and closing procedures.
  • Provide information and answer general questions about the Center. Refer callers to services as appropriate.
  • Courteously greet visitors, customers and participants in person.
  • Enforce facility-use policies and respond to facility guest and staff questions as needed.
  • Keep workstation and main lobby common areas organized and free of food and clutter.
  • Provide customers and staff with commonly used forms and brochures.
  • Process GCC program registrations – distribute appropriate forms to customers, receive payments when applicable and route completed registrations to appropriate staff.
  • Sell GCC goods and services, and process payments and donations through Point of Sale system.
  • Open and close cash drawer as described in POS procedures.
  • Keep bulletin boards current and organized.
  • Help train & direct volunteers to provide coverage or support at the desk.
  • Arrive to open and/or stay until close and guests vacate GCC, as scheduled.
  • Fitness Center: 
    • Provide membership information.
    • Ensure all Lussier Fitness Center drop-in guests pay per use, and receive and return door fobs for each visit.
  • Facility Use:
    • Assist facility users by checking out/in equipment, answering questions about AV or other equipment, ensuring rooms are set up according to room diagrams and that proper signage is posted, processing payments, providing room-use policies and attendance forms, and providing facility users with materials and supplies when needed/available.
    • Troubleshoot facility renter needs: HVAC, equipment & resources, custodial needs, payments, etc.
    • Support Splash Pad when in season and troubleshoot as necessary.
    • Answer questions and provide materials to customers inquiring about facility use and direct them to website and Events staff as appropriate.
    • Support Hospitality Team. with data entry and other organizational tasks as requested and as time allows.
    • Report and record any building issues (door locks and security, HVAC not functioning, spills and damage to GCC property, etc.) to appropriate departments.
  • Perform other duties as assigned

 

Qualifications:

  • Punctuality and dependability.
  • Able to maintain confidentiality of customers, volunteers, staff and participants you serve.
  • Ability to work independently on assigned tasks, as well as to accept direction on given assignments.
  • At least six months’ experience working with multiline phone system.
  • Experience with cash handling and POS systems.
  • Excellent phone etiquette.
  • Excellent verbal and interpersonal communication skills.
  • Ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
  • High School Diploma or GED.
  • Knowledge of Microsoft Office Suite, especially Word, Outlook and Excel.
  • Comfortable using various office equipment: postage meter, copier, fax and computer.
  • Ability to work collectively and collaboratively with the Hospitality and Facilities teams.Physical Requirements:
  • Ability to use computers daily in an interactive manner for extended periods of time and up to 8 hours per day.
  • Ability to sit for an extended period of time.
  • Willingness to work during peak periods as required and available.
  • Ability to lift up to 50 pounds daily.
  • Ability to move, twist and bend regularly to perform job duties.
  • Ability to stand and work upright for entire scheduled shift.

Preferences:

  • Experience working in a nonprofit setting with a diverse customer base.
  • First Aid/CPR/AED certified or ability to acquire certification.
  • Current Bartenders license or ability to acquire one.
  • Multi-lingual.
  • Professional appearance