The Community Engagement Specialist bridges the connection between our children/youth, their families, schools and community partners to maximize GCC’s enrollment, outreach and recognition. The primary goal for the Specialist is to increase enrollment in childcare/youth afterschool and summer programming for students in kindergarten through high school.
- Research local agencies, organizations, events, and individuals to serve as key contacts in recruitment efforts.
- Develop and maintain relationships and resources to support youth in need of social service programs (i.e. case management, food resources, job readiness, childcare resources and living arrangements).
- Identify needs of enrolled families in collaboration with program staff.
- Serve as a liaison for families to resources offered at Goodman Community Center (such as food pantry, youth sports activities or fitness center).
- Assist families in applying for and securing needed resources, benefits, and supports.
- Create opportunities for mutual referrals between Goodman Community Center and other local organizations.
- Identify key contacts and create database of protocols for referrals to and from other agencies.
- Address community groups, faculty, and staff members to explain available GCC programs and services.
- Partner with GCC’s Volunteer Manager to recruit and supervise program volunteers.
- Assist with planning, directing, and participating in recruitment/enrollment activities and Family Nights.
- Collect and maintain data related to the program outcomes for reports and program updates.
- Maintain accurate and complete youth’s records and reports as required by laws, district policies, and administrative/GCC regulations.
- Attend and participate in meetings and training workshops as applicable.
- Research best practices in childcare/youth recruitment and family engagement activities.
- Write recruitment plans and protocols designed for annual use, meeting children/youth program’s enrollment goals (Elementary Afterschool, LOFT Middle School, LOFT High School, TEENWORKS and Girls Inc. of Greater Madison).
- Collaborate with the Communications & Marketing Team to plan outreach and recruitment messaging.
- Engage with children/youth and families to raise awareness about Goodman Community Center programming and opportunities to get involved.
- Plan and execute recruitment events (such as pop-up tent events in local parks, family visits to the Goodman campus, and/or giveaways at local schools).
- Register to exhibit/attend appropriate local events hosted by schools or other organizations.
- Ensure that children/youth programs reach their afterschool and summer enrollment goals.
- Assist with transition to online program enrollment system by becoming an expert in NetSuite software.
- Edit and improve existing forms based on user feedback.
- Create and build out new online forms for children/youth programming that are user-friendly and anticipate families’ questions/needs.
- Perform other job-related duties as required or assigned which are reasonably within the scope of the duties of this position.
- At least three (3) years of experience working with middle/high school age youth in a human services/family/youth development setting.
- Must pass Child Care Division Central Background Registry.
- Valid driver's license with an acceptable driving record to be trained to drive a GCC van.
- Preferred established connections with Dane Co. school districts and alternative programs.
- Knowledge of and experience with: problem solving; recognize when something is wrong or is likely to go wrong; behavior management; and conflict de-escalation/resolution.
- Understanding of, appreciation for, and experience with ability, gender, sexual orientation, and socio-economically, ethnically and culturally diverse populations.
- Strong organizational, facilitating, and leadership skills.
- Mature attitude, creativity, resourcefulness, and a positive role model for youth.
- Excellent written and verbal comprehension and communication.
- Ability to use computers daily in an interactive manner for extended periods of time as necessary.
- Proficient in MS Word, Excel and Outlook.
- Ability to work independently with minimal supervision and as part of a team.
- Ability to work in multiple environments (i.e. indoors, outdoors, schools, office, and out of office).
- Occasional weekend and evening hours based on program needs.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to: sit, stand, walk, bend, push, pull; and occasionally lift and carry objects up to 20 pounds; sufficient mobility to attend frequent meetings and appointments in community settings; and drive. Job requires frequent verbal and written communication. Computer, telephone, copier, and fax use are required.