Business Services Support Coordinator

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EMPLOYMENT

The community we serve, the colleagues we work with and the great facility we work in, make the Goodman Community Center a pretty great place to work. We welcome you to read about why our employees love to work here. Our staff is committed to strengthening lives and securing futures of all our participants, customers and facility users, from little ones to older adults.

Goodman Community Center

Business Services Support Coordinator

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New Job Posting- Posted 3/8/2021

Fulltime/Hourly/Nonexempt 30 hour per week

Applications received by Monday, 3/15/2021 will be given preference.  Applications will be received until the position is filled.

POSITION PURPOSE  

The Business Services Support Coordinatorensures the smooth operation of the Center through the management of the daily office, technical Help Desk and administrative needs of staff.  The position organizes and coordinates office administration policy and procedures, in order to ensure organizational effectiveness, efficiency and safety.  


 

Job Description

RESPONSIBILITIES  

Office Management   

  • Greet customers, providing a welcoming environment and serving as an ambassador for the Center. 
  • Manage incoming/outgoing mail, shipping, office supply & equipment needs. 
  • Prepare daily deposits of checks received by mail.
  • Support any office related errands. 
  • Work with the Assistant Director of IT to develop, implement and maintain office policy and procedures.  Train and update staff as necessary.  
  • Coordinate with Assistant Director of IT on all office equipment and technology needs. 
  • Manage relationships with vendors, service providers and price negotiations with office vendors.  
  • Support staff with one-time room use scheduling.  
  • Provide office orientation and training to new employees. 
  • Support Supervisors by creating nametags, office nameplates, fobs, and etc. as necessary for staff.
  • Manage the van schedule and key distribution and van policies and procedures.  
  • Administer the Key/Fob Distribution, Issuance, and Return processes.
  • Supervise any office and data volunteers. 
  • Manage the Office SharePoint site, maintain electronic filing systems, ensure current documents are accessible to staff. 
  • Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, and office systems. 
  • Manage office management budget, help prepare the annual budget for the office and ensure appropriate and allowable expenditures. 
  • Ensure security, integrity and confidentiality of data. 
  • Monitor and maintain office supplies inventory. 
  • Maintain a safe and secure working environment.  Report any office space repair needs to Maintenance Manager.  

IT Help Desk Support 

  • Train staff on how to use and best practices for major applications including:
  • Microsoft 365
  • VOIP
  • First point of contact for staff seeking technical assistance.
  • Support and troubleshoot hardware technologieincluding; desktops, laptops, printers and scanners.
  • Creates and maintains E-Mail and Domain Accounts for Staff.
  • Assists in maintaining IT Department documentation, inventory, including additions, transfers and surplus of equipment
  • Installs, upgrades and troubleshoots software as needed.
  • Assists staff and customers with troubleshooting AV needs.

QUALIFICATIONS  

  • Minimum of 2 years proven office management or administrative assistant experience.
  • Minimum of 2 years help desk/IT Support experience.
  • High level of interpersonal skills to be able to develop and maintain relationships and work cooperatively with people from diverse backgrounds and interests.  
  • Demonstrated experience with learning quickly and problem solving.
  • Strong computer skills: Microsoft Office Suiteweb-based databases and social media tools. 
  • Ability to multi- task and to prioritize across competing demands. 
  • Reliable and detail orientated. 
  • Excellent written and verbal communication skills.
  • Strong organizational and planning skills.
  • Experience communicating policies and procedures.
  • Knowledge of business and office management principles. 
  • Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision. 
  • Experience with managing an office budget. 

SPECIAL POSITION REQUIREMENTS  

  • Ability to work a flexible schedule.

PHYSICAL REQUIREMENTS 

  • Frequent physical activity including bending, reaching and walking.
  • Ability to work with computers for extended periods of time.
  • Ability to work in sedentary positions for prolonged periods of time.
  • Occasional lifting of up to 50 pounds.

PREFERENCES  

  • Multi-lingual.  
  • Related degree or education.